FAQs
Welcome to High End Life’s FAQ page! Here you’ll find answers to the most common questions about our products, ordering process, shipping, returns, and more. If you don’t see your question here, feel free to contact us directly.
1. Ordering and Payment
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and bank transfers. Please email your payment proof to support@highendlife.com for order confirmation.
Q: Can I change or cancel my order after it’s been placed?
A: We process orders quickly to ensure you receive your items as soon as possible. If you need to make changes or cancel your order, please contact our customer service team at support@highendlife.com within 24 hours of placing the order.
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and receive exclusive updates.
2. Shipping and Delivery
Q: Order Fulfilment:
A. Standard delivery time for orders is between 3-4 days. However, in some cases, products may be shipped earlier depending on availability.
Orders placed on Fridays will begin processing on the following Monday, unless it falls on a national holiday.
Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the shipping method selected. Orders over a certain amount qualify for free standard shipping—check our Shipping Policy for details.
Q: Do you ship internationally?
A: Yes.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a confirmation email with a tracking number. You can use this number on our website or the carrier’s site to track your package.
3. Returns and Exchanges
Q: What is your return policy?
A: We want you to love your purchase! If you’re not completely satisfied, you can return or exchange items within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please email us at support@highendlife.com with your Order Number, the reason for the return or exchange, and any relevant details. Our team will review your request and get back to you with the next steps as soon as possible. We’re here to make the process smooth and ensure your satisfaction.
Q: Do you offer free returns?
A: No, the customer is responsible for covering the shipping costs to return the product to us.
4. Products and Sizing
Q: How do I find the right size?
A: Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements to the chart for the best fit.
Q: What materials are your products made from?
A: We use high-quality, sustainable materials such as organic cotton, recycled polyester, and eco-friendly blends. Specific material information is listed on each product page.
Q: Are your products ethically and sustainably made?
A: Absolutely. Sustainability is at our core. We partner with manufacturers who follow ethical labor practices and environmentally friendly production methods.
5. Care Instructions
Q: How should I care for my High End Life clothing?
A: For most items, we recommend machine washing on a gentle cycle with cold water and hanging to dry. Please refer to the care label on each garment for specific instructions.
6. Promotions and Discounts
Q: Do you offer any promotions or discount codes?
A: Yes, we periodically offer promotions and discounts. Sign up for our newsletter at the bottom of the page to stay updated on the latest deals.
Q: How do I use a promo code?
A: Enter your promo code in the “Discount Code” box at checkout and click “Apply” to see the discount reflected in your order total.
7. Account and Privacy
Q: Is my personal information secure?
A: Your privacy is important to us. We use industry-standard security measures to protect your personal data. Please review our Privacy Policy for more details.
Q: How do I reset my password?
A: Go to the login page, click “Forgot Password,” and follow the instructions to reset your password.
8. Contact Us
Q: How can I get in touch with customer service?
A: You can reach us via:
• Email: support@highendlife.com
• Phone: +1 307 291 3599
Customer Service Hours:
• Monday to Friday: 12:00 PM – 10:00 PM (EST)
9. Other Questions
Q: How can I stay updated on new arrivals and events?
A: Subscribe to our newsletter and follow us on social media:
• Instagram: @highendlife.
• Facebook: High EndLife
Didn’t find what you’re looking for?
Feel free to contact us, and we’ll be happy to assist you!
Thank you for being part of the High End Life family. We’re here to make your shopping experience exceptional.